If values such as amounts, allocations, or other data are missing from your exporter, it may be due to incomplete configuration.
Follow these steps to review the issue:
Verify that the allocation or data is correctly registered and associated with the employee.
Make sure that thesettlements/Pay Stub for the periodare generated and contain the information you need.
Check that you have selected all the necessary variables within the exporter.
Make sure you have downloaded the report within the correct date range. If the information is not displayed, verify that the selected dates correspond to the period in which the data was recorded.
Important:
The values for allocations and deductions are extracted directly from theactive settlements.
If an allocation is not active or properly linked, it will not appear in the report.Keep in mind that each template contains specific variables. Therefore, if the report is generated using the Payroll template, those variables will not be reflected in a Settlement template, and vice versa.
Can't find the value you're looking for? Write to our support team and we'll help you set up the exporter correctly 🚀
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🤖 This article was translated using artificial intelligence. View original article.